Privacy Policy

1. Introduction
Welcome to frostdecorvase.com. We specialize in [choose one or more applicable descriptions: hand-blown glass art vases from international artisans / modular vases with interchangeable components / antique Asian porcelain vases with certification services / custom vase commissions based on client-submitted inspiration / biodegradable plant fiber vases / luxury crystal vases with personalization / a vase rental program for events / supplying mass-produced vases to businesses / a peer-to-peer marketplace for artist-signed vases / a “Design Your Own Vase” 3D modeling tool / children’s pottery kit vases / vases from upcycled materials / “smart” vases with automated plant care / connected sculptural vases that monitor air quality / traditional African clay pottery vases / an online vase configurator / vase recommendations based on style quizzes / a “Vase Registry” service / a home gardening blog with affiliate links / dried flower arrangement suggestions / minimalist Scandinavian design vases / a vase subscription service / vase restoration services].

We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Website URL], use our mobile app, or engage with our services.

2. Data Controller Contact Information
For any questions or requests regarding this privacy policy and our data practices, you can contact us at:

Company: frostdecorvase.com
Email: help@frostdecorvase.com
Phone: 00852-3067110
Address: 718 Shangqian Road, Lantau District, Hong Kong

3. Information We Collect
We collect information you provide directly, automatically, and from third parties.

Personal Data You Provide: This includes information you give when creating an account, making a purchase, using our configurator/design tool, submitting photos/sketches for commissions, taking a style quiz, registering for a subscription, participating in a survey or contest (e.g., “Vase of the Week”), or contacting us. It may include: name, email, shipping/billing address, phone number, payment information, inspiration photos/sketches, custom glaze formulas, color preferences, design choices, social media handles, and quiz answers.
Automatically Collected Data: When you use our site or connected products, we may collect: IP address, browser type, device identifiers, usage data (pages viewed, time spent, clicks), 3D model interaction data, and (for smart/connected vases) operational data like watering schedules, plant reminders, or sensor data (e.g., air quality readings). We use cookies and similar tracking technologies.
Data from Third Parties: We may receive information from payment processors, certification services for antiques, social media platforms (if you interact with our campaigns), analytics providers, or affiliate networks.

4. How We Use Your Information
We use your data for the following purposes:

To fulfill orders, process payments, and deliver products/services.
To create, manage, and deliver custom commissions or personalized products.
To operate and improve our website, configurator tools, and smart vase functionalities.
To provide customer support, warranty services, and restoration services.
To send transactional communications, order updates, and care instructions.
To recommend products (e.g., vases, flowers, arrangements) based on your preferences, style, or past purchases.
To administer contests, surveys, and promotional campaigns.
To send marketing communications (with your consent where required).
To ensure security, prevent fraud, and comply with legal obligations.

5. Legal Basis for Processing (GDPR)
For users in the European Union (EU) and European Economic Area (EEA), our processing is based on:

Contract: To perform the contract with you (e.g., delivering a purchased vase).
Consent: When you opt-in for marketing, submit photos for contests, or allow specific data processing (e.g., sensitive design inspirations).
Legitimate Interests: For website security, analytics, fraud prevention, and direct marketing (subject to your right to object).
Legal Obligation: To comply with accounting, tax, and consumer laws.

6. Sharing Your Information
We may share your data with:

Service Providers: Payment processors, shipping carriers, IT and hosting providers, cloud-based design/3D modeling platforms, certification experts, marketing agencies, and customer service platforms.
Artisans & Partners: For custom commissions or marketplace orders, necessary information may be shared with the executing artisan or seller.
Professional Advisors: Accountants, lawyers, and consultants.
Legal Authorities: When required by law or to protect our rights.
Business Transferees: In connection with a merger, sale, or acquisition.
We do not sell your personal information in the conventional sense. For CCPA/CPRA purposes (see below), we disclose categories of personal information to service providers for business purposes.

7. Payment Processing

We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.

For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.

8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined, including to fulfill orders, provide services (e.g., lifetime value of a smart vase, registry service duration), comply with legal obligations (e.g., tax records), resolve disputes, and enforce agreements.

9. Your Rights & Choices
Depending on your location, you may have the following rights:

Access & Portability: Request a copy of your data.
Correction & Deletion: Request correction or deletion of your data.
Restriction & Objection: Object to or restrict certain processing.
Withdraw Consent: Withdraw consent at any time (without affecting prior processing).
Opt-Out of Marketing: Unsubscribe from marketing emails.
CCPA/CPRA Rights: If you are a California resident, you have the right to know, delete, and correct your personal information, and to opt-out of “selling” or “sharing” of personal information (as defined under the CCPA). We do not sell sensitive personal information. To exercise your CCPA rights, contact us via the details in Section 2.
Cookie Controls: Manage cookie preferences through your browser settings or our cookie banner.

To exercise any privacy right, please contact us using the details in Section 2. We will respond within the timeframe required by applicable law and may need to verify your identity.

10. Specific Service Disclosures

Affiliate Links: Our blog may use affiliate links; purchases through these may earn us a commission. Your interaction with these links is governed by the retailer’s privacy policy.
Smart/Connected Products: Data collected by smart vases (e.g., usage, sensor data) is used to provide and improve product functionality and is stored securely.
Children’s Data: Our services for children’s pottery kits are targeted at parents. We do not knowingly collect data from children under 16 without parental consent.

11. Security
We implement technical and organizational measures to protect your data. However, no electronic transmission or storage is 100% secure.

12. Changes to This Policy
We may update this policy. The “Last Updated” date will indicate changes. We encourage periodic review.

13. Lodging a Complaint
If you have concerns about our data practices, you have the right to lodge a complaint with your local supervisory authority (for EU/EEA/UK) or the relevant data protection authority in your jurisdiction.